Ecommerce solutions
WhatsApp Automation for Ecommerce and D2C Brands
Shoppers expect to know where their order is without opening an app. WhatsApp ecommerce automation handles confirmations, shipping updates, cash-on-delivery verification, abandoned carts and support, while keeping your brand voice consistent.
Ecommerce business
Automated conversation
Your order #48213 has been shipped and will arrive by Thursday. Track it here: [link]
10:12Can I change the delivery address?
10:15Certainly. Please share the new address and PIN code, and I will update it with the courier.
11:18Common challenges
What slows ecommerce businesses down
- Customers call or email to ask where their order is.
- Abandoned carts are never recovered.
- COD orders are returned because they were never confirmed.
- Support tickets pile up for simple questions.
What we automate
WhatsApp automation for ecommerce
Order and shipping updates
Confirmation, dispatch, out-for-delivery and delivered messages with tracking links.
Abandoned cart recovery
Timed reminders with product images and a return-to-cart button.
COD confirmation
Confirm or cancel buttons before dispatch to reduce returns.
Returns and support
Policy answers, return initiation and ticket creation handled automatically.
Review and reorder prompts
Post-delivery feedback and replenishment reminders.
Our approach
How we set up WhatsApp for a ecommerce business
- Step 1
Understand your enquiries and seasons
We map the questions customers ask, when demand peaks and where follow-ups fall through.
- Step 2
Configure flows, templates and CRM
Conversations, campaign templates and pipeline stages are built for your products and team.
- Step 3
Launch, train and refine
Your team is trained on the inbox and mobile app; we review real conversations and improve weekly.
FAQ
Ecommerce FAQs
Questions we hear from businesses in this industry.
Shopify, WooCommerce and custom stores with APIs. Other platforms are assessed during discovery.
No. They are utility templates, which have different pricing and approval rules from marketing templates.
Yes. Reminders are sent only to opted-in shoppers, limited in number and stopped when the purchase completes.
Services for ecommerce
WhatsApp
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Integrate the WhatsApp Business API with your CRM, website, ecommerce store, ERP or custom software.
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WhatsApp Automation
Automate welcome messages, lead qualification, order updates, appointment reminders and follow-ups on WhatsApp.
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Website Development
Business, ecommerce and custom website development with fast performance, SEO foundations and WhatsApp integration.
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WhatsApp Marketing
WhatsApp marketing services built on the WhatsApp Business Platform: segmented campaigns, approved templates, scheduling, click-to-WhatsApp ads and campaign analytics.
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See WhatsApp automation built for ecommerce
Book a free demo and we will walk through flows and campaigns designed for businesses like yours.