Case study · Education & EdTech

Medha Edutech: Organising Customer Communication on WhatsApp

Course enquiries arrived across website forms, calls and WhatsApp during intake periods, and counsellors spent most of their time repeating course details rather than converting serious students.

MEMedha EdutechProposed use case · pending client approval

The challenge

Course enquiries arrived across website forms, calls and WhatsApp during intake periods, and counsellors spent most of their time repeating course details rather than converting serious students.

The solution

An automated course-enquiry flow that shares programme details and collects the student's background.
Lead management with counsellor assignment and stage tracking in the CRM.
Admission follow-up sequences and student communication templates.

Business benefits

Students receive course information immediately, at any hour.
Counsellors start with qualified context instead of a blank enquiry.
Follow-ups are scheduled rather than remembered.

This case study describes the solution designed for Medha Edutech. It does not report measured results. Metrics and quotations are published only after they are verified and approved by the client.

Industry

More WhatsApp automation for education & edtech

Admission enquiries, course information, fee reminders and parent communication.

View Education & EdTech solutions

Services used in this solution

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