- Challenge
- Collection launches and festive offers reached only the customers who happened to walk in, and enquiries from social media were handled from personal phones with no record of who had been followed up.
- Solution
- WhatsApp campaign templates for new collections and festive promotions, sent to segmented past buyers.
- Benefit
- Every enquiry is recorded with its source and status.
Case study · Real Estate
Aarna Developers: Organising Customer Communication on WhatsApp
Property enquiries from ads and portals went cold before executives could respond, and site visits were missed without reminders.
The challenge
Property enquiries from ads and portals went cold before executives could respond, and site visits were missed without reminders.
The solution
- Property enquiry management with instant project information on WhatsApp.
- Automated lead qualification by budget, configuration and timeline.
- Site visit scheduling with reminders and sales follow-up sequences in the CRM.
Business benefits
- Buyers get floor plans and pricing immediately.
- Executives receive qualified leads with context.
- Site visits are confirmed and reminded automatically.
This case study describes the solution designed for Aarna Developers. It does not report measured results. Metrics and quotations are published only after they are verified and approved by the client.
Industry
More WhatsApp automation for real estate
Property enquiries, lead qualification, site visit scheduling and follow-ups.
Services used in this solution
WhatsApp
WhatsApp Lead Generation
Generate and qualify leads on WhatsApp with click-to-WhatsApp ads, website buttons, QR codes and automated qualification flows that feed your CRM.
Learn moreWhatsApp
WhatsApp CRM
A WhatsApp CRM that keeps leads, conversations, follow-ups and your sales pipeline in one place.
Learn moreWhatsApp
WhatsApp Automation
Automate welcome messages, lead qualification, order updates, appointment reminders and follow-ups on WhatsApp.
Learn more
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- MEMedha EdutechEducation & EdTech
- Challenge
- Course enquiries arrived across website forms, calls and WhatsApp during intake periods, and counsellors spent most of their time repeating course details rather than converting serious students.
- Solution
- An automated course-enquiry flow that shares programme details and collects the student's background.
- Benefit
- Students receive course information immediately, at any hour.
Read case study Proposed use case - NJNandi JewellersJewellery & Retail
- Challenge
- Loyal customers were not hearing about new arrivals or offers between visits, and there was no structured way to keep in touch with them.
- Solution
- Customer engagement campaigns with product imagery and showroom CTAs.
- Benefit
- Customers hear about new collections directly on WhatsApp.
Read case study Proposed use case
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